Frequently Asked Questions (FAQ)
1. What kind of products do you offer?
We currently offer four unique types of personalised products:
Storybooks – different themes with your child as the hero
Alphabet Book – one letter and word per page, with your child featured
Colouring Book – personalised illustrations your child can colour in
Profession Book – explore different careers starring your child
Each product is custom-made using your child’s name, photo, and other fun details.
2. How does the process work?
It’s easy!
1. Choose your product
2. Enter your child’s name, photo, and other personalisation details
3. Add a personalised message (optional) to make the gift even more special
4. Place your order
We take care of the rest and deliver it to your doorstep.
3. Can I create my own story?
At the moment, we offer a selection of beautifully crafted, pre-written stories that are personalised for your child.
If you have a special story in mind, email us at onceuponyou.store@gmail.com — we’d love to hear it and will try our best to help!
4. How long does it take to receive the order?
Here’s what to expect:
Production time: 4–6 business days
Shipping time: 5–7 business days
So in total, your order should arrive in 9–13 business days after you place it.
5. Can I cancel or change my order?
If you need to cancel or change something, please contact us within 2 hours of placing the order.
We’ll do our best to accommodate your request, but changes aren’t guaranteed once production has started.
6. What if the product arrives damaged or incorrect?
If your order arrives with a mistake from our side (e.g., wrong name, image, or damage during production), we’ll send a free replacement after verifying the issue.
Please email us within 48 hours at onceuponyou.store@gmail.com with your order ID and photos.
7. Do you ship internationally?
Currently, we ship all over India only.
If you're outside India and want to place an order, get in touch with us — we’re happy to explore options and may be able to help.
8. Are the photos I upload safe?
Yes — we take your privacy seriously. All photos and personal details are used only to create your order and are stored securely. We do not share your data with anyone.