Privacy policy

Privacy Policy

At Once Upon You, we’re committed to protecting your privacy — especially when it comes to the personal details you share with us to create meaningful, customised products for your child. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We Collect

Personal Information

When you interact with our website or place an order, we may collect:

  • Your name
  • Email address
  • Phone number
  • Shipping address
  • Payment details (handled securely by third-party payment processors)
Child Information

To personalise your order, we may also request:

  • Your child’s name
  • Photographs
  • Age or birthdate (if needed for product context)

This information is collected only with your consent and is used solely for the purpose of creating your personalised product.

Use of External Services

We may use trusted external services and platforms to:

  • Generate or design personalised content
  • Print and ship your products
  • Manage communication, payment, and order tracking

These services are given access only to the information required to perform their function, and each follows its own privacy policy. We ensure we work only with partners who handle data responsibly.

2. How We Use Your Information

  • Create and deliver personalised products
  • Send updates about your order
  • Provide customer support
  • Recommend similar products based on your interests

Design Showcases: we may feature samples of personalised designs on our website or social platforms to showcase our work. We will never include private or sensitive details like full names, contact info, or addresses.

3. Data Security

We handle all personal information with care and take precautions to protect it. Your data is accessed only by authorised team members or partners involved in fulfilling your order, and it is used strictly for the purpose you provided it.

We are committed to maintaining your trust and ensuring your information is treated respectfully and securely.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share limited information with:

  • Printing and delivery services
  • Design and content generation platforms
  • Payment and order management tools

These partners only receive the information needed to complete their part of the service.

5. Your Rights

You have the right to:

  • View the personal data we hold about you
  • Request corrections or updates
  • Ask for your or your child’s data to be deleted

To make such a request, please contact us using the details below.

6. Cookies and Tracking

We use cookies to:

  • Improve the functionality and performance of our site
  • Remember your preferences
  • Understand how visitors use our website

You can change your browser settings to manage or disable cookies at any time.

7. Policy Updates

From time to time, we may make changes to this Privacy Policy to reflect updates in our services or to comply with new regulations. Any changes will be reflected by an updated date at the top of this page. For significant updates, we’ll inform you on our website or by email if needed.